At Rokid, we are committed to delivering your order quickly and efficiently. Please review our shipping policy for details on processing times, shipping methods, customs fees, and how to track your order. Order Processing All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. If your order experiences any delays, we will notify you as soon as possible. Once your order has shipped, you will receive another notification containing your tracking information. Shipping Methods, Estimated Times, and Fees We offer a variety of shipping options, including DHL as a carrier, with choices between air transport and land transportation to best suit your location, order amount, and product weight. The available shipping methods, along with the corresponding rates, will be calculated and displayed at checkout based on the specifics of your order. Estimated delivery times vary but generally range between 3 to 10 business days for destinations within the European Union. Please note: Delivery times are estimates and may vary depending on factors such as local holidays, remote or rural areas, or customs clearance procedures. Customs, Duties, and Taxes For shipments to EU countries, all applicable customs duties and import taxes will be included in your payment at checkout. You will not be required to pay any additional fees upon receiving your package. Please be aware that: Taxes are calculated at checkout and are mandatory for all customers within the European Union. Any return or refund request made after product delivery will not include reimbursement for previously incurred taxes and fees. Shipping Address Changes If there is a change to your shipping address, please contact our customer service before your order has shipped. Unfortunately, address changes are not permitted once your product has been dispatched from our warehouse. How to Check the Status of Your Order Once your order has shipped, you will receive an email notification with a tracking number. This tracking number will allow you to check the status of your shipment. Please allow up to 48 hours for the tracking information to update. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at global-support@rokid.com with your name and order number, and our team will assist you in resolving the issue. Thank you for choosing Rokid. We are here to ensure that your order arrives safely and on time. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.