Thank you for shopping at Rokid. Our shipping policies are designed to provide you with clear, reliable product shipping information to ensure your shopping experience is smooth and enjoyable. Rokid supports delivery services within most countries around the world. We have shipping warehouses in China, the United States and Germany. We will arrange shipment for you at the nearest warehouse. The order shipping warehouse is subject to actual inventory. Depending on the laws of each country, customs duties may apply to the shipment. If customs duties are not charged to you at checkout, you are responsible for all customs clearance. If taxes are already charged to you at checkout, you do not need to pay for them again. Please contact your customs agency for details. Delivery Costs Order under $300 - Shipping fee will be charged according to different shipping countries. The actual shipping charges displayed at checkout shall prevail. Order over $300 - Worldwide Free Shipping Shipping Time Order Processing Time: Within 2-3 Business Days Transportation Time: About 3-12 Business Days Shipping Time: About 5-15 Business Days NOTE: Shipping time = processing time (order preparation) + transportation time Delivery Process Order preparation: After receiving your order information, we will start processing the order (order preparation may take 2-3 business days). Check inventory. Confirm whether the goods in your order need to be customized. Check your shipping address. If everything is ready, your order will be shipped from our warehouse. After shipping, we will send you an email with shipping information, including tracking number and tracking website. By then, please check your email. Wrong Information If you have left the wrong shipping address, name, or contact information, please get in touch with our customer service right away. Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel. Track logistics orders https://global.rokid.com/pages/order-track Lost Parcel If your parcel is shown "Lost" or "Missing", please contact our customer service. If you need to change your address or have any other questions, please contact us in time at global-support@rokid.com