[Shipping] Which shipping carrier do you use?
We work with all major shipping companies as well as local courier partners. For each country, we carefully select the most suitable logistics provider.
[Shipping] How can I check the status of my order?
Once your order has been shipped, we will send you an email notification with a tracking number that you can use to check the status of your shipment. It may take up to 48 hours for the tracking information to become available.
[Shipping] How long will it take for my order to be shipped?
That depends on where you are located. Orders processed here take 5–7 business days to be delivered. International deliveries can take between 7 and 16 days. You can find the delivery details in your confirmation email.
A frequently asked question about your product or service.
Here you'll find a brief but clear answer to the question, providing customers with a quick response without unnecessary details.
[Orders] Do you store my banking information?
Absolutely not! We never have access to this information. Your data is completely secure.
[Orders] Do I need an account?
No, it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
A frequently asked question about your product or service.
Here you'll find a brief but clear answer to the question, providing customers with a quick response without unnecessary details.
[Orders] Can I return my product?
If you need to return the product, please contact global-support@rokid.com. We'll be happy to assist you.